Customer Service

We are sorry to hear that you received an incomplete or incorrect order.

Go to "Your account" and click on the "Returns and claims" button. Select the order, the incorrect or unreceived products and provide us with all the information so that we can resolve the issue as soon as possible.

You have 14 calendar days from when you received the order to make this claim.

Important note: Use this button only to notify us of the existence of an incorrect or unreceived item. It is obligatory to inform us before returning the item. Failure to do so may result in the return being denied.

Will I automatically receive a replacement?

After the review, if the claim is accepted, we will refund the full amount paid for this item without incurring any return costs, or, if we have product availability, we will deliver a new product to you.